G-Mail FTL

[abhigames]

My whole day has been shot because of this outage

http://gadgetcrave.com/gmail-down-google-cites-a-service-disruption/2716/


so much frustration, i just want to break a daang in half

 

[Underground Gabroo]

working in the IT industry myself, it frustrates me that people hold extremely high expectations for IT infrastructures... Truth of the matter is, outages like these are prone to any data network, and do happen... I agree and understand how much of an inconvinience this is, but please also keep in mind that this is nothing Google, or anything service provider for that matter, wish/plan for...

I remember years back when Blackberry suffered a similar outage panning across multiple days... Was it their fault? Well, it was cause of a system update they performed, however it was not planned for and people just went crazy... Once again, I understand the frustration of not having data services you are accustomed to using, but it is what it is...

Hang in there, Google is good about customer service and I'm confident is pushing all resources to get the problem fixed...

 

[Pooja]

I really need to check my emaaaaail!!!!!!!

 

[Champion09]

if BTF and gmail were down...i can't even finish the sentence b/c its too scary of a thought

 

[Pooja]

Mines back

 

[Jeeti]

gabroos right...because of how good of a service gmail is especially because it rarely ever goes down completely if at all...we never even think twice about how much time and effort goes into keeping it up and running.

 

[yraparla]

working in the IT industry myself, it frustrates me that people hold extremely high expectations for IT infrastructures... Truth of the matter is, outages like these are prone to any data network, and do happen... I agree and understand how much of an inconvinience this is, but please also keep in mind that this is nothing Google, or anything service provider for that matter, wish/plan for...

I remember years back when Blackberry suffered a similar outage panning across multiple days... Was it their fault? Well, it was cause of a system update they performed, however it was not planned for and people just went crazy... Once again, I understand the frustration of not having data services you are accustomed to using, but it is what it is...

Hang in there, Google is good about customer service and I'm confident is pushing all resources to get the problem fixed...

Google is very good, but this is also a company that brings in roughly 20 billion dollars a year, not some random company running one website. There is no excuse for site failure from Google, they continually push themselves as enterprise-relevent, and foray into a bazillion fields (google wave is gonna be sweet). But part of that is the expectation that this gets taken care of quickly and with some amount of communication (and no twitter doesn't count)

I work in tech industry too. There may be explanations, but there are never excuses.

 

[yraparla]

IF YOU EVER HAVE ANY GOOGLE ISSUES (gmail, calendar, docs, etc):

http://www.google.com/appsstatus#hl=en

this is the first place to go. check if it's a service issue, or if it's your computer issue

 

[Saleem]

Gmail was down for like 2 hours (or it felt like that, i dont know..) tops... I'd say that Gmail doesnt fail often, maybe it's reasonable to say it's happened every 6 months or something. That's 99.95% uptime from a free (though ad-supported) service. That just went out of beta hahah..

IF YOU EVER HAVE ANY GOOGLE ISSUES (gmail, calendar, docs, etc):
http://www.google.com/appsstatus#hl=en
this is the first place to go. check if it's a service issue, or if it's your computer issue

To build on this, if you ever have an issue with ANY site, including BTF, just check http://downforeveryoneorjustme.com/

 

[mafzal]

What's "FTL"? For the lose?

 

[kinnell]

What's "FTL"? For the lose?

Faster Than Light?

 

[Underground Gabroo]

Google is very good, but this is also a company that brings in roughly 20 billion dollars a year, not some random company running one website. There is no excuse for site failure from Google, they continually push themselves as enterprise-relevent, and foray into a bazillion fields (google wave is gonna be sweet). But part of that is the expectation that this gets taken care of quickly and with some amount of communication (and no twitter doesn't count)

I work in tech industry too. There may be explanations, but there are never excuses.

I disagree... Regardless of how big or small a company may be, regardless of how much money they do or do not make, failures do happen and are a normal part of business/life... Your comparison is like saying that BMW vehicles should not fail or have any issues at all because they are a company that brings in X amount of billions per year, and push themselves to the threshold and foray into a bazillion fields...

Yes, we all expect it to get resolved quickly, but sometimes that is just out of the question... Have you ever been to google's Data Center? As beautiful as it is, it is also very complicated... Hundreds upon hundreds of servers running in climate controlled rooms to give us the high quality services we're used to, for "FREE"... What is google going to do is one of their server raid arrays fails? It is what it is... You can have backups for backups, but when dealing with technology you are always prone to failure...

Swi, What do you do in the tech industry? How long have you worked in the industry? I am jusst trying to get a basis of where some of our "IT" related advice/comments come from...